Cultivating agility and resilience over time

Since the beginning of 2020, university libraries in Hong Kong faced disruptions brought by the COVID pandemic like the rest of the world. In spring 2022, in the wake of the Omicron wave, we reflected on our responses at HKUST Library in these two and a half years. We were grateful to find that we did manage to keep the library a safe place for staff and students, and we maintained services supporting teaching and research activities. While we ruminated on this experience for lessons learned, we realized that our agile responses were grounded on organizational practices and culture which we gradually built up in the past 10 years. In this chapter, we will summarize the pandemic responses at HKUST Library and trace how agility silently grew in four areas: strategic planning and decision-making mechanisms, quality assurance systems, forward-thinking mindset in service planning, and trust within and beyond the library. We believe these strengths will make us resilient for future challenges. © 2023 Elsevier Ltd. All rights reserved.

Developing a Capacity for Organizational Resilience Through Organizational Culture of Collaborative Networks among Information Workers

The outbreak of the COVID-19 pandemic has highlighted the vulnerabilities of the traditional physically co-located office, forcing many organizations to work remotely. During COVID-19, many knowledge workers work from home regularly, and as a result, the power distance between remote e-workers and their previously on-site colleagues has disappeared. An in-depth organization-wide case study was conducted to answer our research questions, how does the involuntary working from home requirement due to COVID-19 affect team collaboration and performance? What are the enabling factors to design and implement a hybrid way of working in knowledge organizations? And how does organizational culture influence IT governance performance in global virtual teams in a large organization during volatile and uncertain situations? The main conclusion of this research is that organizational culture does influence the performance outcomes of IT governance. © 2023 IEEE Computer Society. All rights reserved.